FREQUENTLY
ASKED QUESTIONS
1) Do
I need to "join" your site?
No. You can view
the free picks, scores, odds, news, injuries, weather and the
handicappers pages for free. No registration required. No credit card
necessary.
2) How
do I purchase picks?
When you click on
"Buy Now" anywhere on the site for your first purchase, you
will create a user account and pick out your own User Name and
Password that only you have access to.
3) Can
I contact the handicappers directly?
No. The
handicappers do not receive mail or send out personal responses to
customers.4) Am
I purchasing the handicapper's "best" picks?
Yes. In fact, you
are purchasing their ONLY picks. No one at this site operates a
"phone room" or offers a second tier of picks. What you see
is what you get and what you get is everything they've got on a
particular day.
5) Do
you accept Pay Pal?
Yes, but not for "Pay After You Win" plays.
6) What
methods of payment do you accept?
Visa, Mastercard
and American Express
7) Is
my transaction safe?
Yes, you are purchasing from a
secure site where all information is securely encrypted and
protected.
8) Do
you take Western Union payments?
No.
9) What
time do the handicappers update their pages/selections?
Generally no later than 2:00 P.M. Eastern on
weekdays and 9:00 A.M. Eastern on weekends.
10) If
I purchase a 7, 30, 60, or 100 day discount package from a
handicapper, do I get all of their plays or do I have to pay more for
the "big plays?"
You will receive EVERY play the
handicapper releases for the time period you purchased with the
exception of the occasional "Pay
After You Win" releases which
some handicappers offer.
Also, when you purchase a multi-day
package, you get the plays for consecutive days. You cannot "pause"
or "interrupt" the package duration.
11) Do
the handicappers releases plays on every sport and every game
everyday?
No. The key to winning with some
consistency is quality, not quantity. Thus the handicappers release
plays on games that they feel the best about on a given day.
12) How
does a Pay After You Win play work?
Simply put - if the handicapper
wins the play, you are charged the amount listed. If he loses, you
are charged zero.
Here's how it works: When you make
a Pay After You Win Purchase, your credit card is AUTHORIZED for the
cost of the play, but the charge is NOT processed unless the play is
a winner.
If the play wins, the sale is
processed.
If the play loses, the collected
AUTHORIZATION is VOIDED.
Understand this: There
is absolutely no charge made to your credit card unless the play is a
winner. In advance of the game,
all we're doing is making sure you have, for example, $17 of
available credit if you purchased Trace Adams' Pay After You Win
release.
13) My
online statement shows I was charged for a Pay After You Win Play
even though it lost. What gives?
Your online credit card statement
is only showing the AUTHORIZATION of the funds for a POTENTIAL
charge. It has no way of showing you the information has been purged
by our system if the play was a loser.
If you have any doubts, simply
call the toll-free customer service 800 number on the back of your
card to confirm that a charge was NOT made on a losing selection.
14) Can
I purchase one specific sport from a specific handicapper?
No, you cannot.
15) Once
I purchase plays, how do I get them? Are they emailed to me? Do I get
them over the phone?
To retrieve your plays, you simply
need to login and click on the "View
Selections" link. We do not email
the plays and you cannot get them over the phone.
16) Do
you sell or trade any of my personal information?
No. For complete details of our
Privacy and Email Policies, please click on the "Privacy Policy"
tab in the left column.
17) Do
the handicappers get a "kickback" of any sort from
Sportsbooks or any other advertising entity at this site?
Absolutely Not. We have no
relationship any Sportsbook other than the display of their odds
through a purchased syndicated feed.
18) Can I change
my User Name or Password?
You cannot change your User Name, but you can change your Password by clicking on Member Profile.
19) Why
is my IP Address logged?
Credit card fraud is an issue
online and this allows us to protect ourselves from customers trying
to perpetuate fraud.
20) Do
you know when I log into the site?
Yes. Every time you log in, we
record that data, along with your IP Address to prevent customers
from trying to commit fraud.
21) Am
I charged more
if a handicapper's pick wins?
Absolutely not. The price you pay
at the time of purchase never changes no matter the performance of
the handicapper's selection, win or lose.
22) Are
selections guaranteed to win?
Absolutely not. There is no
guarantee, direct or indirect, implied or otherwise, regarding the
performance of a handicapper's selection. The same goes for a
handicapper's short term and long term performance as well.
23) Are
there occasionally guaranteed plays?
Very rarely a specific handicapper
will have a "guaranteed" play in which he must win or you
will receive some type of free service. The guarantee is fully
explained at the time of purchase.
24) Who
is the best handicapper/hottest handicapper?
Check out the home page of the site
to view current hot streaks, records, etc. of the various
handicappers. You will also find information on their respective
pages.
25) How
do I know if the records are real and I'm not being lied to?
Easy. Most of the handicappers at this
site sells his plays in long-term packages, anywhere from 7 days to
100 days. If they were to lie just once about their results, they
would lose every single long-term customer. You wouldn't put up with
someone lying to you, right? Thus the customers of this site are
collectively the best monitoring service in the business.
26) How
do I reach Customer Service?
Simply click on "Help" at the top of the page.
27) Do
you have a number to call Customer Service?
No, we are a 100% online business, all customer service is handled
via email.28) What
are Customer Service hours?
We generally operate between 8
AM and 7 PM seven days a week.